Shipping policy
Shipping Policy
All orders are made to order and produced & shipped from Vietnam with tracking.
Fulfillment & Returns (Vietnam)
P508-A1, Kim Giang Ward, Thanh Xuan District, Hanoi 100000, Vietnam
Business Hours: Mon–Fri: 9am–6pm (GMT+07:00) | Sat–Sun: Closed
Trade name: Qacraft – operated by DTHCUSTOM, LLC
Registered Office (US LLC): 131 Continental Dr, Suite 305, Newark, DE 19713, United States — administrative only; not a warehouse or return center.
Delaware Business File Number: 3378230
Business Hours: Mon–Fri: 9am–6pm (GMT+07:00) | Sat–Sun: Closed
Trade name: Qacraft – operated by DTHCUSTOM, LLC
Registered Office (US LLC): 131 Continental Dr, Suite 305, Newark, DE 19713, United States — administrative only; not a warehouse or return center.
Delaware Business File Number: 3378230
Contact
Email: sale@qacraftstore.com
We typically reply within 24–48 business hours.
We typically reply within 24–48 business hours.
Order processing time
Handling/production: 1–3 business days (Mon–Fri).
Same-day processing: Orders placed before 4:00 PM (GMT+07:00) on business days typically begin processing the same day.
Same-day processing: Orders placed before 4:00 PM (GMT+07:00) on business days typically begin processing the same day.
Estimated delivery time
“Transit time” is the carrier time after dispatch. “Total delivery time” = handling + transit.
| Destination | Transit Time | Total Delivery Time (Est.) |
|---|---|---|
| United States | 7–10 business days | 8–13 business days |
| Vietnam | 3–5 business days | 4–8 business days |
| Other countries | 10–15 business days | 11–16 business days |
Estimates exclude customs delays and force majeure events (weather, peak season disruption, carrier issues).
Shipping costs
Shipping fees are calculated at checkout based on destination and order details.
Tracking
When your order ships, we email a shipping confirmation with a tracking number.
Duties & taxes (international)
International orders may be subject to import duties/taxes collected by local customs. These charges are the buyer’s responsibility.
Damaged, defective, or missing items
Shipping damage: contact us within 48 hours of delivery with photos of the item and packaging.
Manufacturing defects / wrong item: contact us within 7 days of delivery with clear photos/video.
If eligible, we will rework, replace, or reship according to our Return & Refund policies.
Manufacturing defects / wrong item: contact us within 7 days of delivery with clear photos/video.
If eligible, we will rework, replace, or reship according to our Return & Refund policies.
Promotion:
Save 20% when you buy 3+ items
Discount is automatically applied at checkout. No code entry required.
Promo code: BUY3SAVE20OFF (auto-applied)
